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To get more details about current promotional offers, you can drop an email at...
Can I ask to install SQL, SmarterMail, MySQL anytime after VPS purchase?Yes, we can install SQL, SmarterMail, MySQL on your VPS anytime. This will not affect your...
Can I change billing cycle of my opted service?Yes, you can request a billing cycle change for your existing hosting service. Just raise a...
Can I get Parallels Plesk with VPS ? If yes, what would be the licensing cost?On request, we can provide Parallels Plesk in the VPS. The licensing cost would be as follow:→...
Can I get SmarterTrack and SmarterStats with VPS?Yes, we can install SmarterTrack and SmarterStats in your Windows VPS. If you want to install...
Can I get entity Framework with VPS?Entity Framework will not be pre-installed in your VPS. However, you can contact our support team...
Can I get fully managed VPS?All our VPS plans are fully managed by default. To get details on what is included in fully...
Can I get only OS VPS without any additional software?Yes, if don't choose any softwares like MSSQL,controlpanel,Smartermail while placing an order,we...
Can I get remote access on my Windows VPS?Yes. All Windows VPS plans are remote desktop access enabled.
Can I have Hardware Firewall with VPS?We can not attach Hardware Firewall with VPS. But, we can route your VPS IP address through our...
Can I have TUN/TAP on VPS?TUN/TAP is generally used when you want to utilize VPN services from your VPS.Windows VPS...
Can I have Tomcat with Windows VPS?We do not provide Tomcat with windows VPS. With windows VPS, you will have IIS to host your...
Can I have a VPS with DHCP installed?Unfortunately, we do not provide DHCP pre-installed and configured with VPS. You can install DHCP...
Can I have private network interface with VPS?We do not provide private network interface with VPS. You will have only one public network...
Can I host .net site with MySQL connection?Yes, our windows VPS will support .net application with MySQL connection. You will need to use...
Can I host nopCommerce site in your VPS?Yes, you can host nopCommerce site in our VPS.
Can I host unlimited domains in VPS?Yes, you can host unlimited domains on Linux and Windows VPS . There is no limit on total number...
Can I install software in Windows VPS?Yes, you can install software as per your requirements with necessary licenses (if required)....
Can I purchase additional RAM, Disk space, vCPU, IP address and Bandwidth for my VPS?Yes, you can purchase additional RAM, Disk space and Bandwidth during the sign up process or...
Can I purchase space for SQL database?If you are running out of space with VPS, you can purchase additional disk space. The size of SQL...
Can I request Multiple Reverse DNS Records set on single IP Address?Each IP address can only have single reverse DNS record. You may require RDNS record set for your...
Can I setup VPN and proxy service on Windows VPS?Yes, you can setup VPN services in Windows VPS. But we do not allow Proxy service from our network.
Can I sign up without domain name?Yes, you can signup for VPS without domain name. Even if you do not have registered domain name,...
Can I upgrade my VPS later? Does this upgrade process affect my files?Yes, you can upgrade your VPS resources anytime. You can also upgrade the VPS plan to any higher...
Can I use DNS service of your Windows VPS?Yes, we do provide Microsoft DNS service with Windows VPS. You can use VPS's DNS service with NO...
Can you help us to migrate our all domains/websites from old VPS to new VPS?We can perform the initial configuration of required softwares/control panel. Our support team...
Can you install Ruby on rails on Linux VPS?Yes, we can install Ruby on Rails if you have cpanel/WHM control panel on your VPS.
Can you provide IP address to check the latency?Latency depends on network/routing path. You can check ping response at IP address 64.27.50.168.
Do I need to provide reason to have full refund?No, we will just ask for your feedback about services and performance of the VPS to improve our...
Do resources come with VPS are guaranteed?Yes, the resources come with VPS like Diskspace, RAM, Bandwidth and CPU processing are guaranteed.
Do you Provide ID Protection (Whois Protection) along with Domain?Yes, we do provide whois protection. It will cost you $8/Year. Please contact our billing...
Do you Provide any VPS management panel in order to reboot?Yes, we do provide the VPS management portal from where you can check the VPS resources and...
Do you accept bitcoins?No.currently we only accept payments through PayPal and Credit card.
Do you allow port forwarding in Windows VPS?Unfortunately, we do not allow port forwarding at hardware level. You can install third party...
Do you allow port scaning from VPS?No, we do not allow port scanning from VPS.
Do you allow trading application in VPS?Certainly. You can install trading application in VPS. We have many clients using such...
Do you provide Audio Streaming with VPS?Nope. We do not provide VPS pre-configured for Audio streaming. But, as you will have full admin...
Do you provide DDoS attack protected VPS?Our anti-DDoS systems resides on our main hardware nodes which are capable to mitigate DDos...
Do you provide DNS Management Panel from where I can edit DNS records?Yes, you can manage the DNS records from the Control Panel if you have selected it while placing...
Do you provide VPN with PPTP Support?Yes, you can setup VPN with PPTP at your end.
Do you provide VPS with pre-configured VPN services?We do not provide VPS with pre-configured VPN services. However, you can install relevant...
Do you provide Windows/Linux VPS with administrative/root access?Yes, all our Windows plans come with administrative access and Linux VPS plans come with root...
Do you provide cPanel with Windows VPS?No, We do provide WebsitePanel with Windows VPS and Plesk panel on demand. We do provide cPanel...
Do you provide money back guarantee?Yes, we do provide 7 days full money back guarantee. You can test your applications in VPS within...
Do you store my Credit Card information?We do not store your Credit Card information in our billing system. We accept payment through...
Does Windows VPS come with Remote Desktop by default?Yes, Windows VPS will come with Remote Desktop by default. You will be able to connect to VPS via...
Does Windows VPS include any antivirus protection software?No, our VPS servers are not pre-installed with any antivirus. However, we can assist you to setup...
Does my VPS plan includes unlimited websites package?VPS hosting doesn't have any restirctions on number of websites. You can add any number of...
Does my VPS support HTML5 webcontents?HTML5 is WWW technology for structured view of webcontents so it has nothing to do with...
Does the SQL server come with Full Text Search?Yes, we do install SQL server in windows VPS with full test search. If you find it missing...
Does windows VPS support PHP sites?Yes, windows VPS comes with pre-configured setup to run PHP sites. You can upload your PHP files...
Does your windows VPS support OpenOffice?Of-course. You can install OpenOffice in our windows VPS. You will be able to connect to VPS via...
Does your windows VPS support Quickbook?Yes, Quickbook can be installed in any windows VPS plan. You will have admin access of the VPS....
During sign up it is asking for Host-name. What is it?A Host name is required to assign a unique name to your VPS. Often this can be a real DNS name,...
How can I access my VPS WebsitePanel?Your Windows VPS WebsitePanel can be accessed using following URL:http://VPS_ IP_Address:9001
How can I cancel My Paypal Subscription?You can cancel it from your Paypal Account Login and follow below steps : Navigate to My...
How can I know which TCP/UDP ports are open on my VPS?Our Windows VPS operating system includes software based windows firewall where you can find the...
How long does it take for a VPS account to be set up?Your order will be queued to our setup queue as soon as your payment is approved by our payment...
How many Meta Trader-4 sessions can be run simultaneously with Budget W1 Plan?BUDGET W1 plan includes 1GB RAM and 1 Vcpu processing power. As this is third party software and...
How many RDP users can remain logged in on windows VPS at a time?Two RDP users can remain logged in at a time. If you require more users, you can purchase...
How many VPS customers are on a single physical server?We assure consistent and stable performance to each VPS, by allocating balanced resource to our...
How many emails are allowed from VPS?You can send any number of emails from VPS. But we have a ZERO tolerance against the SPAM...
How many users can login to Windows VPS simultaneously?By default, 2 users can login to Windows VPS simultaneously. However you can purchase CAL to...
How many vCPU can be allocated to my VPS?We do provide maximum 4 vCPUs with all VPS plans.
How much disk space will remain free once my VPS has been set up?The disk space usage depends upon the selection of OS and configurations you have selected at the...
How much time does the VPS setup takes?Depending on the selection of components for installation, it takes 5-7 hours of setup time.
I already have an SSL certificate. Will you allow me to install it in your VPS?Yes, if you already have purchased a certificate from other provider, you can install it on the...
I have placed an order of VPS but have not received details for it. When should I get details of VPS?Once you place an order for VPS Hosting and make the payment, your order will pass through some...
I want to use Dropbox with VPS. Is it allowed?Dropbox can be installed on your VPS. You should disable LAN Sync option once you have installed...
I would like to purchase Windows vps, but is there any trial that I could try before placing the order?We do not provide VPS for trial but we do provide 7 days full money back guarantee. You can...
Is ASP Classic installed in Windows VPS?Yes, ASP classic will be pre-installed in VPS. You will be able to host your classic ASP based...
Is MS SQL Server pre-installed with Windows VPS?Yes, MS SQL Server Express Edition will be preinstalled with Windows VPS. You just need to select...
Is POP-before-SMTP supported in your VPS?Yes, POP-before-SMTP is supported in our all plans.
Is WebsitePanel preinstalled with Windows VPS? Shall VPS be ready to host domains right away?Yes, the WebsitePanel will be preinstalled with the Windows VPS if you have selected it while...
Is Windows license included in price of Windows VPS?Yes, Windows VPS price includes the Windows license cost. There is no additional cost for the OS...
Is it possible to get empty VPS without any software?Yes, we will provide Empty VPS without any software. You just need to choose OS Only VPS while...
Is it possible to install Microsoft Office on VPS?As we do provide VPS with full admin access, you can install Microsoft Office on your VPS. You...
Is my VPS IP address dedicated?Yes.until you keep your VPS service active, your VPS assigned IP address is dedicated which can...
Is there any discount if I pay upfront for 1 year?Currently, there is no discount on yearly signup. However, you can drop an email at...
Is there any limit on cron jobs and schedule task?There is no restriction on Cron jobs and schedule task with VPS.
Is there any limitation on number of database I can create in MS SQL server?There is no limit. Based on available disk space on your VPS, you can create any number of...
Is there any setup fees for VPS?No, there is no setup fee for any of our VPS hosting packages.
Is there any way to take full VPS backup within the HDD space of VPS?There is no such arrangement to manage VPS backup within VPS HDD space. You can purchase our CDP...
May I know the Windows license key activated on my VPS?Since we are using pre-activated Windows OS license on all VMs, we can not provide license key...
On which email address should I contact for my query?For sales related queries, you can drop an email at sales@platinumvps.comFor support related...
What If my VPS exceed the allocated bandwidth limit?We do send bandwidth usage notification to all VPS costomers if high usage is identified and if...
What Operating Systems do you offer on Windows VPS?We do offer below mentioned Operating Systems on all Windows VPS plans:→ Windows 2012 Standard...
What are the MS SQL Server Editions offered with VPS?MSSQL 2008 Express Edition and MSSQL 2012 Express Edition are offered free of cost with all...
What are the methods of payment?We do accept a payment through Credit Card Via PayPal. You can also set an autorecurring payment...
What is guaranteed upload/download speed?Unfortunately, we can not provide guarantee on upload/download speed. Our node servers are...
What is location of your Datacenter?Our datacenter is located in Denver, Colorado, USA.
What is the clock frequency for 1 vCPU?All vCPUs are running with clock frequency of 2.0 GHz or more.
What is the operating system reinstallation charge?Operating system reinstallation charge is $35/Incident.
What is the price of plesk control panel?We do provide Plesk Web Admin edition at $5 USD/Month which will allow you to host 10 domains. We...
What is the uplink port for VPS?Uplink port for VPS is 1 Gbps. Port Speed is shared among the VPS hosted on the main node.
What payment methods do you accept for hosting services?We accept Paypal Payments & credit/debit cards (Visa, MasterCard, AmEx) accepted through...
Which Email server do you install on VPS?We will install and setup SmarterMail Pro - 250 email accounts License - $299.00 value - with no...
Which Virtualization technology you are using in Linux?Our Budget Linux VPS and SSD Linux VPS are using Xen virtualization and Cloud Linux VPS is using...
Which Virtualization technology you are using in Windows?Our Budget Windows VPS and SSD Windows VPS are using Hyper-V virtulization and Cloud Windows VPS...
Which available/installed softwares are free on Windows VPS?Our All windows VPS hosting plans offers following free softwares: Windows server roles like...
Which control panel do you provide with VPS?With Windows VPS, we do provide WebsitePanel(Free of cost) and Plesk(Paid) control panel. To...
Which software can I install on a VPS?Because a VPS operates like a real dedicated server almost all applications can be installed on...
Why I am receiving following message while I am placing the order? MaxMind Error; MaxMind has deemed your order to be potentially high risk and therefore it has been held for manual review.This message tells that, our automated billing system has flagged your order as potentially high...
Why do you ask for photo ID?With considering increased online fradulent activities, we carefully inspect each order before...
Why my new order is getting rejected and showing "fraud" status?The new orders passes through our automated order verification system which don't have any human...
Will I be informed prior to any scheduled maintenance?We send several notifications to all client(Who will be affected) before a scheduled maintenance....
Will I have File Manager with VPS?Windows VPS will be pre-configured with Operating System. You will have complete File Explorer as...
Will I have Frontpage extension installed in windows VPS?Micorosoft has discontinued support for FrontPage extension since 2006. We do not provide...
Will I have GUI with VPS plans?you will have GUI environment with all our Windows VPS plans. However, in linux VPS, you will not...
Will I have IonCube and Zend guard loader with VPS?Yes, we do install IonCube and Zend guard loader with VPS.
Will I have complete access of IIS, SQL and other applications installed on my VPS?Yes, you will have complete admin access of the VPS along with all applications installed on your...
which RAID level is used on main HyperV servers?Our WINDOWS BUDGET VPS hyperV servers are backed up with RAID 10 technology and WINDOWS SSD VPS...
