Do you provide 24 * 7 support?

Yes, we do provide 24 * 7 support via support ticket and chat. You can raise a support ticket or initiate chat anytime. All tickets are replied within 30-45 minutes.
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Do I need to update you via chat after submitting a support ticket?

Nope. There is no need to update us via chat if you have already raised a support ticket. All...

Why you ask to raise a support ticket while I need assistance via live chat?

Well, when we need a written confirmation from client from his/her registered email account, we...